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Zendesk Slack

Zendesk slack integration

Make Customers Happy

See how Slack – one of the world’s most popular collaboration hubs – uses Zendesk internally to foster its culture of internal collaboration to new heights.

  1. This app allows people to send messages from Zendesk to the Slack channel of their choice, and vice versa. This is a Lite version of the App which will allow only around 20 messages to be sent per month. The Pro version is coming soon with no limit on the number of messages sent.
  2. Zendesk Product Manager The Slack for Zendesk Support is a Built by Zendesk integration that allows you to interact with Zendesk Support tickets in your Slack channels. The integration includes the following features.
  3. Zendesk + Slack in action Magic Leap is one of the world's most innovative augmented reality startups. To keep up with growth, the support team needed a way to easily connect with other departments involved in customer experience. Learn how Magic Leap uses Zendesk and Slack to improve internal workflows at scale and deliver responsive support.

We’ve brought the power of Zendesk to the conversations happening every day in Slack and Microsoft Teams!

Now your teams can collaborate with their important Zendesk ticket data to enable quicker, more effective decision making with real time information and actionable insights.

Zendesk

It’s time to break the cycle of endless app switching. Bring your Zendesk data to where the action is in Microsoft Teams and Slack, so everyone can stay productive where they already spend their day!

While we’re in early access, we’ve included some screenshots of the integration, along with a free trial signup so you can join us.

Woobot For Zendesk And Microsoft Teams

Our Microsoft Teams integration now brings the benefits of collaboration to employees and customers both inside and outside the four walls of the enterprise.

Teams can now power their conversations with a set of self-service features, available natively in Microsoft Teams, to onboard sophisticated notifications, share important customer ticket data, and configure the solution to connect everyone with their important Zendesk data so they can get things done!

Smart Notifications

With Smart Notifications for Microsoft Teams, you can include all your critical Zendesk ticket data – complete with the conversation threads happening publicly and privately with the customer!

Smart Notifications for Zendesk In Microsoft Teams

Smart Cards

Smart Cards bring your Zendesk data to where the action is in Microsoft Teams, so everyone can stay productive where they already spend their day! Which fields show, their order, and action buttons can all be controlled as you see fit.

Smart Cards for Zendesk In Microsoft Teams

In this case, we’ve included a Reply action which will drive a native Microsoft Teams dialog with all the related Zendesk data.

Smart Dialogs for Replying to Zendesk Tickets In Microsoft Teams

Zendesk Slack

Woobot For Zendesk And Slack

Are you more of a Slack shop?

That’s cool.

Zendesk

We’ve got you covered.

Zendesk Slack

Smart Notifications

Smart Notifications for Slack brings native support across the board for working with Zendesk. Now you can include all your critical ticket data and conversation threads where your agents spend their time.

Smart Notifications for Zendesk In Slack

Smart Cards

Slack Zendesk App

Smart Cards make your data actionable, so you team can perform core activities like creating, editing, and replying to Zendesk tickets directly from Slack.

Slack And Zendesk Integration

Smart Cards for Zendesk In Slack

Zendesk Slack Notifications

You can control which action buttons are on a Smart Card to provide some really nice in context editing directly in Slack. In this case, we’ve included a Reply action which will drive a native Slack dialog with all the related Zendesk data.

Smart Dialogs for Replying to Zendesk Tickets In Slack

Help Us Help You

Zendesk slack alerts

It’s time to break the cycle of endless app switching.Bring your Zendesk data to where the action is in Microsoft Teams and Slack, so everyone can stay productive where they already spend their day!

Signup for the Woobot for Zendesk Early Access Program and our team will reach out to enable your Account.

What Is Zendesk Used For

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What’s Next?

It’s pretty simple.

We want to make working with enterprise data as easy as chatting in your favorite collaboration tool, because it just makes sense.